Information on exercising the right of withdrawal
For personalized products, the right of withdrawal (= right of cancellation) only exists as long as you have not yet paid. We begin work (service) as soon as we have confirmed payment, which may be before the withdrawal period has expired. Due to the nature of digital goods, there is no right of withdrawal for downloaded products once downloaded.
For goods that do not fall into this category:
You have the right to cancel this contract within fourteen days without giving any reasons.
The cancellation period is fourteen days from the day the contract is concluded.
In order to exercise your right of withdrawal, you must contact us
Wonnereich, Dr. Ulrike Rainer, Neustiftgasse 93 / 47, A-1070 Vienna, 0043 (0) 664 497 49 17, office[at]wonnereich.com
inform of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample cancellation form, although this is not mandatory.
In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Consequences of revocation
If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have), must be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.
We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
Send the goods back to us immediately, at the latest within 14 days of submitting the declaration of withdrawal. It is sufficient if the goods are dispatched within the relevant deadline. We cannot reimburse the return shipping costs.
Cancellation form
– To
Wonnereich Dr. Ulrike Rainer, Neustiftgasse 93 / 47, A-1070 Vienna, office [at] wonnereich.com
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
-Ordered on (*)/received on (*)
-Name of the consumer(s)
-Address of the consumer(s)
-Signature of the consumer(s) (only for paper notification)
-Date
(*) Delete what is not applicable.
